Returns & Refund Policy
This policy outlines the conditions for returns and refunds for purchases made through Ramsay Plastics.
Change of Mind Returns
We do not offer returns or refunds for change of mind.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within a reasonable timeframe of receiving your order.
We may request:
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a description of the issue
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photos of the product
If the issue is confirmed, we will offer an appropriate resolution, which may include:
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replacement of the item
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refund of the purchase price
Refunds
Where a refund is approved, it will be processed back to the original payment method.
Refund processing times may vary depending on the payment provider.
Return Shipping
If a return is required for a faulty or incorrect item, we will provide instructions on how to proceed.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
Contact
For any enquiries regarding returns or refunds, please contact:
support@ramsayplastics.com