Faulty, Damaged, or Incorrect Items
We comply with Australian Consumer Law.
If your item arrives:
- Faulty or defective
- Damaged in transit
- Not as described
- Incorrect (wrong item sent)
You are entitled to a remedy, which may include:
- Replacement of the item, or
- Refund of the purchase price (including original shipping costs where applicable)
We may request photos or other evidence of the issue to assess the claim.
Please contact us within a reasonable timeframe of receiving your order so we can resolve the issue promptly.
Change of Mind Returns
We do not offer returns or refunds for change of mind, incorrect selection, or if you no longer require the item.
Please ensure you carefully review your order before purchasing.
Return Process
If your item is eligible for a return under Australian Consumer Law:
- Contact our support team with your order number and details of the issue
- We will provide return instructions if required
- Returned items must be in their original condition unless faulty or damaged
Shipping Costs
- If the item is confirmed faulty or incorrect, we will cover reasonable return shipping costs where required under Australian Consumer Law
- Change-of-mind returns are not accepted, so shipping costs are not refundable in those cases
Our Commitment to Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.